Frequently Asked Questions

Does the driver carry change?

Yes, our drivers will carry change but only a limited amount.

What is your policy on the use of e-cigarettes?

We do not permit the use of e-cigarettes on any of our buses.

Does my ten journey ticket have an expiry date?

Yes. A 10 journey ticket is only valid for 3 months from date of purchase.

Can I bring my pet on the bus?

We do not allow animals on the bus, with the exception of guide dogs.

Can I eat/drink on board the bus?

In the interest of safety and out of consideration for your fellow passengers, we would ask that you refrain from eating and drinking on board our buses.

Are free travel passes accepted?

We accept free travel passes on all services, except concert services.

What is your cancellation policy regarding bus tickets to concerts?

If you purchase your tickets in advance and are unable to attend the event we will offer a 100% refund if you give us more than 7 days notice, 50% refund if you give us 48 hrs notice , if its within the 48 hrs prior to the event then no refunds will be given.